Refund policy

Returns & Exchange Policy 

At Ronbee Signature, every order is carefully inspected, packed, and quality-checked before it leaves us. Because of the personal and hygienic nature of jewelry and perfume oils, we maintain clear exchange, return, and refund guidelines to protect product integrity and ensure fairness for all customers.

We encourage customers to carefully review product descriptions, sizing information, material details, and product images before placing an order. Differences in personal preference, perceived size, or expectations after delivery do not qualify for exchange or refund.

1. Exchange Eligibility

Customers may request an exchange within 24 hours of receiving their order if:

  • The wrong item was delivered.
  • The item received differs from what was ordered.
  • The item arrives faulty or damaged due to a verified manufacturing defect.
  • The item arrives damaged as a result of a fulfilment error on our end.

All exchange requests must be submitted to our team within the 24-hour window.

2. How to Request an Exchange

To get the process started, contact us within the applicable eligibility period:

Your message must include:

  • Full name and order number
  • Clear photographs of the item received
  • Clear photographs of the item's original packaging and accompanying materials
  • A brief description of the issue

All requests are subject to review and approval by our team. Returns or exchanges will not be accepted without prior written authorization. Items sent back without approval may be refused and returned to the sender at the customer's expense.

3. Conditions for Approved Exchanges

To qualify for an exchange, the item must:

  • Be unworn, unused, and in its original condition.
  • Be returned with all original packaging, pouch, tags, and branded materials.
  • Show no signs of wear, damage, alteration, scent/perfume exposure, scratches, dents, or misuse.
  • Be accompanied by proof of purchase.

Ronbee Signature reserves the right to decline any exchange request that does not meet these conditions.

4. What Doesn't Qualify for an Exchange

The following situations do not qualify for an exchange:

Change of Preference

  • Change of mind after purchase.
  • Preference for a different design, scent, or style after delivery.
  • Gifts where the recipient prefers a different item.

Ordering Errors

  • Wrong size, colour, or variant selected at checkout.
  • Failure to review sizing guides, descriptions, or product images before purchase.

Product Expectation Issues

  • The product appears different from expected, despite descriptions and images accurately representing the item.

Customer-Caused Damage

  • Bent earring posts, backs, hooks, clasps, or fastenings.
  • Scratches, dents, chips, or damage occurring after delivery.
  • Damage caused by improper storage, accidents, misuse, or handling after delivery.

Late Requests

  • Exchange requests submitted after the 24-hour window.

5. Non-Returnable / Final Sale Items

For hygiene and product safety reasons, the following items cannot be returned or exchanged unless faulty or incorrect:

  • Perfume oils and body musks
  • Personal care items
  • Earrings (hygiene reasons)
  • Custom or personalized jewelry
  • Sale, promotional, or discounted items
  • Gift cards

6. Delivery/Shipping Costs for Exchanges

  • Customers are responsible for return shipping and re-delivery costs for exchanges not resulting from a Ronbee Signature error.
  • Where the issue was caused by us (wrong item, manufacturing defect, or fulfilment error), we will cover the logistics cost and arrange the appropriate resolution.

7. Refund Policy

We do not offer refunds for:

  • Change-of-mind purchases
  • Incorrect size or variant selection
  • Gift purchases
  • Customer-caused damage
  • Items returned without meeting exchange eligibility requirements

Refunds are only considered where an order cannot be fulfilled by us, or a verified fulfilment error/manufacturing defect cannot reasonably be resolved through an exchange. Where approved, refunds are processed to the original payment method within applicable banking timelines.

8. Order Cancellations

Orders may only be cancelled before processing begins. Once an order has entered packaging, personalization, or shipment, we may no longer be able to accommodate a cancellation request.

9. Quality Inspection of Returns

All items submitted for exchange will undergo inspection by our team upon receipt. If inspection determines that the item has been worn, used, altered, or damaged, or that the issue reported is not due to a manufacturing defect or fulfilment error, we reserve the right to reject the request and return the item to the customer.

10. Processing Approved Exchanges

Once we receive and inspect the returned item, we will confirm whether the exchange has been approved. If approved, the replacement item will be processed and dispatched within 2 working days.

11. Store Credit

In exceptional circumstances where we elect to accept a return outside of standard policy requirements, any approved compensation may be issued as Ronbee Signature Store Credit at our sole discretion. Store credit cannot be exchanged for cash, transferred to another customer, or refunded, and must be used within any validity period communicated at issuance.

12. Policy Acceptance

By placing an order with Ronbee Signature, you confirm that you have read, understood, and agreed to this Returns & Exchange Policy.

Contact Us

For any questions regarding returns, exchanges, or order issues: